Why reviews matter
Reviews influence both rankings and decisions. A customer comparing three businesses reads the reviews first, and search engines read them too.
Recent, steady reviews carry the most weight.
Ask at the right time
The best moment is right after a job goes well, when the customer is happy. Ask in person, then send a text or email with a direct link.
Most happy customers say yes when asked.
Make it easy
Use a direct review link, not a search for your name. A short message with one tap to the review box works best.
Printed cards with a QR code help in person.
Reply to every review
Thank people by name and mention something specific. Answer complaints calmly, offer to fix the problem and keep it brief.
Future customers read your replies as much as the reviews.
Stay inside the rules
Do not pay for reviews, write your own or screen out unhappy customers. These practices break the rules and can get a profile penalized.
Honest reviews, good and bad, build the most trust.
Make it a habit
Build the ask into every job. A small, steady flow is better than a burst once a year.
Our review generation service sets this up for you.
Ask every happy customer, make it one tap, reply to every review and never fake or filter them.
